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Privacy Policy
Last updated: 1 June 2026
At Mo’s StoneX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, request information, book a consultation, request a quotation, or use our services. This policy applies to personal information collected through our website, enquiry forms, phone calls, emails, showroom visits, social media, and other communication channels.
Company Name: Mo’s StoneX
Website: mostonex.co.uk
Email: info@mosstonex.co.uk
Phone: +44 7432 065 334
Landline: 01923 223 859
Address: Unit 5, 10 Beechen Grove, Watford WD17 2AD
Opening Hours: Monday to Friday, 9am to 5pm
For any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
At Mo’s StoneX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, request information, book a consultation, request a quotation, or use our services. This policy applies to personal information collected through our website, enquiry forms, phone calls, emails, showroom visits, social media, and other communication channels.
1. Who We Are
Mo’s StoneX supplies premium stone, quartz, porcelain, sintered stone, worktops, surfaces, and related products and services.Company Name: Mo’s StoneX
Website: mostonex.co.uk
Email: info@mosstonex.co.uk
Phone: +44 7432 065 334
Landline: 01923 223 859
Address: Unit 5, 10 Beechen Grove, Watford WD17 2AD
Opening Hours: Monday to Friday, 9am to 5pm
For any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We Collect
We may collect personal information from you when you visit our website, submit an enquiry, request a quote, contact us, visit our showroom, or use our services. The information we collect may include:- Your name
- Email address
- Phone number
- Address or postcode
- Project location
- Enquiry details
- Product interests or preferences
- Measurements, plans, drawings, or project details you provide
- Uploaded images or files
- Appointment or consultation details
- Communication history with us
- Website usage information
- IP address, browser type, and device information
- Cookie and analytics data
3. How We Collect Your Information
We may collect your personal information when you:- Fill in a contact form on our website
- Request a quote or consultation
- Contact us by phone, email, WhatsApp, social media, or live chat
- Visit our showroom or business premises
- Place an order or make a purchase
- Upload images, plans, or measurements
- Subscribe to marketing updates
- Interact with our website, adverts, or social media pages
4. How We Use Your Information
We use your personal information to:- Respond to your enquiries
- Provide quotations, estimates, and product information
- Arrange consultations, appointments, or showroom visits
- Discuss your project requirements
- Process orders and provide services
- Manage deliveries, installations, or project-related communication
- Send updates about your enquiry, order, or project
- Improve our website, products, services, and customer experience
- Keep business and accounting records
- Send marketing communications where permitted
- Prevent fraud, misuse, or unauthorised access
- Comply with legal, regulatory, and tax obligations
5. Our Lawful Basis for Using Your Data
We only use your personal information where we have a lawful reason to do so. Depending on the situation, we may rely on one or more of the following lawful bases:Contract
We use your data when it is necessary to provide a quote, process an order, arrange a service, or take steps before entering into a contract with you.Legitimate Interests
We may use your data where it is necessary for our legitimate business interests, such as responding to enquiries, improving our services, managing customer relationships, and keeping our website secure.Consent
We may rely on your consent for certain activities, such as sending marketing emails where consent is required or using non-essential cookies.Legal Obligation
We may use your data where we are legally required to do so, such as keeping accounting, tax, and business records.6. Marketing Communications
We may send you marketing communications about our products, services, offers, design inspiration, or updates where you have agreed to receive them or where we are otherwise permitted to contact you. You can opt out of marketing communications at any time by contacting us at: info@mosstonex.co.uk If you opt out of marketing, we may still contact you about existing enquiries, orders, appointments, or services.7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, understand how visitors use our website, and support advertising or remarketing. Cookies may be used for:- Essential website functionality
- Remembering your preferences
- Measuring website performance
- Analytics and visitor behaviour
- Advertising and remarketing
8. Sharing Your Information
We may share your personal information with trusted third parties where necessary to provide our services or operate our business. These may include:- Website hosting providers
- IT and security service providers
- CRM or enquiry management systems
- Email and communication platforms
- Payment processors
- Delivery, fabrication, or installation partners
- Product suppliers or manufacturers
- Marketing and analytics providers
- Professional advisers, such as accountants, insurers, or legal advisers
- Regulators, authorities, or law enforcement where required by law
9. International Data Transfers
Some service providers we use may process personal information outside the United Kingdom. Where your information is transferred internationally, we aim to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.10. How Long We Keep Your Information
We only keep your personal information for as long as necessary for the purposes described in this Privacy Policy. Typical retention periods may include:- General enquiries: up to 24 months
- Quotations and project enquiries: up to 3 years
- Order, invoice, and payment records: up to 6 years
- Marketing information: until you unsubscribe or withdraw consent
- Website analytics data: according to our analytics and cookie settings
- Legal or dispute-related records: for as long as necessary to protect our legal rights
11. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include:- Secure website hosting
- SSL encryption
- Password-protected systems
- Access controls
- Limited access to personal data
- Secure record keeping
- Regular software updates
- Use of trusted service providers
12. Your Data Protection Rights
Under data protection law, you may have rights in relation to your personal information. These may include the right to:- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of how we use your information
- Object to certain types of processing
- Withdraw consent where we rely on consent
- Request a copy of your data in a portable format
- Complain to a data protection authority